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Changing Reservations

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This channel was created especially to communicate with guests with confirmed reservations and who need to change, reschedule or cancel.

This channel was created especially to communicate with guests with confirmed reservations and who need to change, reschedule or cancel.

Due to the pandemic, there have been greater and lesser flexibilities on the part of governments since March 2020, but it has persisted since then. The phases define which protocols must be followed for greater safety for everyone. Ilhabela is following them, as is the Velinn network. 

Important

To reschedule or cancel reservations made by travel agencies or sites de viagenshow Booking.comTake off, hotels.com, CVC, Hurb, entre muitos outros, should directly request pairaa agency or website where you made the reservation. The hotel's contract with agencies and websites does not allow us to change or cancel reservations, but we will be available for any questions.

Veja no seu voucher as políticas e prazos para alterar/cancelar sua reserva sem multa ou access on here

Heads up: Fazer a solicitação abaixo não significa que a alteração ou cancelamento foram processados ou aceitos. Confira a confirmação em seu e-mail. Aguarde até 24 horas ou entre em contato, por favor.

Caso tenha feito sua reserva diretamente com o hotel ou com a Velinn, inclusive pelo seus sites, segue abaixo como proceder: 

If you made your reservation after March 20, 2020, last year, and there is no new lockdown from the hotel business and your reservation is out of the cancellation period, hotels may or do not accept the change or cancellation of your reservation, However, we will analyze your request carefully, especially in more restrictive phases!

Find out which phase of the São Paulo Plan Ilhabela is in, in addition towhat can and what can't work in velinn.com/covid-19.

To reschedule or cancel reservations made by travel agencies or travel websites, how Booking.comTake off, hotels.com, CVC, Hurb, etc., should directly request pairaa agency or website where you made the reservation. The hotel's contract with agencies and websites does not allow us to change or cancel reservations, but we will be available for any questions.

See the policies and deadlines for changing/cancelling your reservation without penalty on your voucher, or access on here.

Changes to dates or cancellations due to the coronavirus pandemic COVID-19 will only be accepted under the following guidelines, Click here.

Reschedule or Change Reservation

Por favor, preencha o formulário com seus dados e aguarde nosso retorno. Se preferir envie o voucher com sua solicitação para [email protected].

Find out more about Letter of Credit rules on here.

cancel reservation

We are people serving people and it is very gratifying to see that 90% dos nossos hóspedes optam por remarcar suas viagens, understanding the tourism situation and maintaining your reservation with Velinn. We guarantee your best experience!

If you really need to cancel, should request by email.
Please, forward the voucher completo recebido em seu e-mail, aquele que recebeu quando fez sua reserva, para  [email protected] with your cancellation request.
Heads up: If the complete voucher is not sent with the request, you cannoteremos processar o seu pedido. Não processamos cancelamentos por telefone, WhatsApp ou outros meios de comunicação.

Veja que os hotéis também tem responsabilidades junto às famílias que dependem do turismo. Cancelamento ou alteração de datas fora da política válida impedem que cumpramos com estas responsabilidades e estejamos aqui para atendê-los!

A Velinn é uma rede de hotéis e pousadas independentes, de pequeno e médio porte, que têm um único foco:
exceed our guests' expectations.
However, to do this, we need to be here… ready for you!

If you really need to cancel, should request by email.
Please, forward the voucher completo recebido em seu e-mail, aquele que recebeu quando fez sua reserva, for [email protected] with your cancellation request.
Heads up: If the complete voucher is not sent with the request, you cannoteremos processar o seu pedido. Não processamos cancelamentos por telefone.

Note that the COVID-19 situation is atypical for the hotel and the guest. Hotels also have responsibilities towards families who depend on tourism. Cancellation or change of dates outside the valid policy prevents us from fulfilling these responsibilities and we are here to serve you in the future!

Velinn is a chain of independent, small hotels and guesthouses that have a single focus,
exceed our guests' expectations.
However, to do this, we need to be here… ready for you!

Velinn pravc 2 copy 3

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