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Tips and Rules for Pets

Adoramos animais de estimação, por isso seu pet será muito bem-vindo em vários dos hotéis Velinn, desde que avisado com antecedência e que use a guia!

Find out which accommodations and hotels são cortesia, in which there are costs, in which are not allowed and the rules for a good get-together. read our FAQ!

pets allowed velinn

Tips for traveling with your pet

More and more people want to spend their holidays with their pets. Here are some tips for a worry-free vacation. 

Don't forget to bring:
– Guia, coleira e, em alguns casos, focinheira. São obrigatórios no interior dos hotéis. 
– Ration in adequate quantity for every day of the vacation. There are pet shops and markets that sell them, but it is not guaranteed that you will find your favorite brand.
– Pots for water and food, in addition to other utensils such as toys, towels and bed, as we do not have a kennel.
– Transport cage. See current traffic laws so that transportation to the hotel is safe.
– Documents, such as registration, vaccination card and health certificate issued by the veterinarian, are basic items for any trip within the law.
– Basic pharmacy recommended by the veterinarian for emergencies. Consult your vet so that vaccines and deworming are up to date. It is important to be careful against heartworm disease, known as ?Heart Worm?.
Heads up: We recommend that you do not take your pet to the beach. In addition to your pet being exposed to diseases is against the law, you run the risk of being fined and getting into arguments with other users on the beach.

Frequently asked questions - FAQ

Is Velinn Pet Friendly?

Yes, we are Pet Friendly, that is, we welcome animals with great pleasure in some hotels and in some specific rooms, as long as they are sociable with other pets and humans.

In hotels that accept them, we do not have a kennel or special space for pets, they stay with guests in the room.

These hotels do not specialize in animals, but their facilities welcome them as long as the Rules of Conduct and Accommodation are followed. 

See further down on this page the Rules and Values to host your pet with you.

Why do we charge for pets at some hotels?

The charging of fees by hotels is because there are higher costs for cleaning products, longer time between stays to act correctly and special care, especially when the room is not exclusive to guests with pets.

We take this care both for the smell, which many people don't like, and for cleaning the room, as allergic people or even other pets can come. We don't want any risk of disease transmission, do we?!

There is a lot of care that is expensive, costs that we do not add to the normal rates so there is no injustice with guests who do not travel with pets. See values below.

Why is there a courtesy in some hotels, but only for the 1st pet?

Some hotels offer as a special courtesy the accommodation of the 1st pet in specific rooms because they are more airy, some are exclusive to receive guests with pets and others have their own internal space for pets.

It is important to note that even in these hotels, only in some rooms they are free or accepted, so you should always notify the arrival of the pet in advance.

The 2nd and other animals pay a fee for the reasons described in the previous question and because it is the chain's policy. See values below.

Why don't we accept pets in some hotels or rooms?

Whether it's the type of hotel, the furniture, decoration or floors inside the rooms, or even the guests who don't like animals know that there will be no pets, some hotels and rooms are not prepared for them.

If the hotel is Pet Friendly, but some rooms described below would not normally receive them, we may make exceptions with extra fees. In these cases, there are high costs that are passed on to the guest, including not occupying the accommodation for 24 or 48 hours after check-out.

In hotels that do not accept them, only guide dogs can enter by law. There are no other exceptions in these cases.

Find out which ones are below.

Do you accept all sizes and quantity of pets? Does the price change?

In some hotels there are size restrictions. The rules below are more specific.

The values do not change by the size of the pet. Whether small or medium, as long as the accommodation accepts them, the values are the same.

There is a limitation of quantity according to the accommodation, but all accept up to 2 pets. If you want to bring more, please contact us.

The more pets the greater the care, risks, costs and concerns of the team, so each pet pays a fee for hosting, just like humans. 

See values below.

This document forms an integral part of the Regulation | Contract - ANNEX 2

Pet Rules on Velinn Network

1) Rules for Reservations and Values

Informe a vinda yours PET in advance, preferably during booking or, at most, up to 3 days before check-in, per written. Caso contrário, a entrada do seu mascote poderá ser negada ou sujeita a taxas extras.

Pets are welcome in determined hotéis e acomodações. Consulte quais oferecem cortesia e quais aplicam taxas adicionais, além do peso máximo em cada um.

SPECIAL COURTESY for the 1st pet in some accommodations. From the 2nd pet onwards, a daily fee of R$50.00 per pet will be charged:
   ? Velinn Pousada Bromélias Ilhabela ? Animais de qualquer porte no luxury room and on Family Suite.
   ? Velinn Pousada dos Marinheiros Ilhabela ? Animais de até 15 kg no Standard Double Room and on 2 Bedroom Suite.
   ? Velinn Camping Ilhabela ? Animais de qualquer porte apenas no Espaço vazio, em barraca própria. Não serão aceitos no Alojamento, Cabana ou Barraca do Camping.

A FEE OF R$ 50.00 will be charged por dia, por pet, desde o 1º pet de até 8 kg*:
* Não serão aceitos pets maiores que 8 kg em qualquer destes hotéis.
  ? Velinn Pousada Bromélias Ilhabela ? Nas demais acomodações.
  ? Velinn Pousada dos Marinheiros Ilhabela ? Nas demais acomodações.
  ? Velinn Caravela Pousada Ilhabela
 ? Em todas as acomodações.
  ? Velinn Hotel Santa Teresa Ilhabela ? Em todas as acomodações.
  ? Velinn Pousada Cstone wing Ilhabela ? Em todas as acomodações.
  ? Velinn Pousada Canoa Ilhabela – Em todas as acomodações
  ? Velinn Pousada Cesar, St. Antônio do Pinhal? Em todas as acomodações.
  ?
Velinn Angra Sunset Hotel & Villas, Angra dos Reis ? Apenas nas casas privativas, Villas de 1, 2 e 3 quartos. Animais de estimação não serão aceitos no Quartos Standard, Luxo e Super Luxo.
  ? Velinn Áustria Hotel, Monte Verde ? Apenas no Chalé Standard e Chalé Júnior. Nas demais acomodações não serão aceitos.

  ? Velinn Pousada Recanto da Natureza, Monte Verde ? Em todas as acomodações.
  ? Velinn Hotel Ninho do Falcão, Monte Verde ? Apenas nos Chalés Júnior, Standard, Master, Duplex e Família. Nas demais acomodações não serão aceitos.
  ? Velinn Pousada Sonho Real, Angra dos Reis ? Small animals apenas nas acomodações: Villa Exclusiva, Villa Luxo and Villa Família. Não são aceitos animais de estimação nas demais categorias.


NO PETS WILL BE ACCEPTED
, de maneira alguma e de qualquer tamanho:
  ? Velinn Pousada Praia do Pereque, Ilhabela – Todo o hotel.
  ? Velinn Pousada Ponta do Pequeah, Ilhabela – Todo o hotel.
  ? Velinn Pousada Aporan, Ilhabela – Todo o hotel.
  ? Velinn Pousada Villa Caiçara, Beautiful island – Todo o hotel.
  ? Velinn Pousada 8 Ilhas, Beautiful island – Todo o hotel.
  ? Velinn Pousada Face North, Ilhabela – Todo o hotel.
  ? Velinn Inn Catamaran Brazil, Ilhabela – Todo o hotel.
  ? Velinn Pousada Iguana Azul, Beautiful island – Todo o hotel.
  ? Velinn Pousada Mirante da Praia Grande, Ilhabela – Todo o hotel.
  ? Velinn Pousada Chateau do Luar, Campos do Jordão – Todo o hotel.
  ? Velinn Pousada Sol Nascente Itamambuca, Ubatuba – Todo o hotel.
  ? Velinn Angra Sunset Hotel & Villas, Angra dos Reis ? Nas demais acomodações.
  ? Velinn Áustria Hotel, Monte Verde ? Nas demais acomodações.
  ? Velinn Hotel Ninho do Falcão, Monte Verde ? Nas demais acomodações.
  ? Velinn Oásis House Beach, Angra dos Reis ? Todo o hotel.

  ? Velinn Camping Ilhabela – At the accommodation, cabin or tent at the campsite.

Heads up: Animals found inside the accommodation without reservation and/or without being described in the registration form will be removed from the property and there will be a fine, as described below.

AND
m hotels that accept animals, when the arrival of the animal is not previously warned (without prior pet reservation confirmed in writing by the hotel) or when the reservation is booked in a different accommodation category das descritas acima, the hotel may or may not make an exceptionHowever, a mandatory fee will always be charged que varia de R$ 200,00 a R$ 1.200,00 por dia, dependendo da época, além de todas as regras aqui descritas serem aplicadas.

To include your pet in your booking, Click here.

2) Rules of Conduct and Accommodation

1) ÁREAS PROIBIDAS: É proibida a entrada e/ou permanência de animais nas áreas do café da manhã, saunas and piscinas.

2) USO DE GUIA: Enquanto nas áreas comuns, fora da acomodação, o animal deverá estar always with leash and leash in the hand or lap of an adult responsible.
It cannot be loose in any way in the common areas of the property.

3) Por favor, bring bags for walks through the garden and common areas.

4) No may climb on beds and furniture accommodation or common areas.

5) Como os espaços e acomodações são próximas entre si e haverão outros hóspedes nas áreas comuns, only polite animals will be allowed, silent and do not convey fear. Barking, meowing and noise, including shouting from guests to control their animal, at any time, especially at night, are prohibited and must be contained.

a) Sempre e quando o animal comece a latir, miar ou fazer barulhos na acomodação ou nas áreas comuns, o hóspede deverá ficar com seu animal para acalmá-lo ou levá-lo para passear fora da propriedade, silenciosamente. 

b) O hotel poderá chamar o hóspede de volta ao hotel para acalmar seu pet. O não retorno ou caso não se consiga contato o hotel poderá utilizar-se de qualquer forma para acalmar/controlar o pet, inclusive chamar treinador especializado ou a unidade de controle de animais. Os custos e/ou o resgate do animal será de responsabilidade do hóspede.

c) Em caso de discomfort or fear on the part of any hotel guest due to the presence of the animal, whether adult or child, the animal should be removed area and kept away from the guest. If necessary, he must be confined to the accommodation.

6) Qualquer damage done, inside or outside the accommodation, will be the responsibility of the guest, even if they urinate on bedding and mattresses. Cleaning fees and/or replacement/purchase of damaged items will be charged to those responsible.

7) Raças consideradas dangerous or wild animals shall muzzle while in common areas.

8) Todos os dias deverá ser Combined at the reception the cleaning time da acomodação:

a) O animal deverá ser retirado para a entrada das camareiras. Caso não seja acordado um horário ou não seja retirado o animal no horário acordado, a acomodação não poderá ser limpa e uma taxa extra será cobrada.

b) O horário padrão da limpeza é entre às 10:00 e 14:00. É obrigatória a limpeza da acomodação no mínimo a cada 3 dias, exceto em época de pandemia, quando será opcional. As camareiras não entrarão na acomodação para limpeza com pets sem seus proprietários presentes para que os retirem, exceto quando haja autorização da gerencia.

9) will not be responsibility of the property contracted diseases, nor loss or accidents ocorridos com o animal, dentro ou fora do hotel, mesmo na hora da limpeza.

10) As fêmeas não castradas que estejam in heat suffer a drop in immunity and also release pheromones that make other pets aggressive. We recommend that you do not travel with her, but if you do, you should leave her confined in the accommodation.

11) Os animais deverão estar acompanhados de health certificate issued by a veterinarian proving health and compliance with sanitary measures, with emphasis on proof of rabies immunization. Please see the Normative Instruction No. 18 for more details.

12) A permanence at the hotel will be denied, the animals will be removed and the Reservation and Cancellation Policies in force to the guest will be applied, as well as extra daily rates, fees, reimbursements and/or fines, if:

The) Any of the above rules are not followed and/or there is insistence on its non-compliance;

B) 
Found inside the property, mainly in the accommodation, animals without reservation advance confirmed in writing by the hotel or animals not discriminated against na Ficha de Registro durante o check-in e/ou sem pagamento da taxa de pets;

c) Possible 
contagions to other animals or people when the good health status of your animal is not proven via certificate; and,

d) Medical and legal expenses in 
case of attack and/or transmission of diseases to guests or other animals.

WARNING:
 See more details and the values of the fines at Internal Regulation/Contract.

13) É determinantemente entry prohibited or permanence of animals, either for  accommodationvisits or Velin Club, on the following properties:
   ? Velinn Pousada Praia do Pereque, Beautiful island
   ? Velinn Pousada Ponta do Pequeah, Beautiful island
   ? Velinn Pousada Villa Caiçara, Beautiful island
   ? Velinn Pousada 8 Ilhas, Beautiful island
   ? Velinn Pousada Face North, Beautiful island
   ? Velinn Inn Catamaran Brazil, Beautiful island
   ? Velinn Pousada Iguana Azul, Beautiful island
   ? Velinn Pousada Mirante da Praia Grande Ilhabela, Beautiful island
   ? Velinn Pousada Chateau do Luar, Campos do Jordão
   ? Velinn Pousada Sol Nascente Itamambuca, Ubatuba

The rules described here are to protect guests, their pets and for everyone to have a comfortable and happy stay.

We hope you enjoy your stay with us as much as we did welcoming you!

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