Páscoa – 2024
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Hosting Protocols
O foco principal da Velinn sempre é as pessoas
Em tudo o que fazemos, sempre prezamos pelo melhor atendimento e experiência de nossos hóspedes. Quando ocorrem situações de extrema gravidade, ou seja, de Força Maior, como foi o caso da pandemia do COVID-19, os hotéis Velinn tomam todas as precauções necessárias pois entendemos que estes momentos exigem cautela e responsabilidade.
In everything we do, we always strive for the best service and experience for our guests. Faced with an extremely serious situation, such as the COVID-19, Coronavirus pandemic, we express that our focus continues to be on people.
The moment calls for caution and responsibility.
Our destinations have won the international seal Safe Travel and Velinn for Responsible Tourism.
Come… it's safe!
This document forms an integral part of the Regulation | Contract ? Annex 4
Security Protocols
Our destinations have won the international seal Safe Travel e a Velinn o de Turismo Responsável durante a pandemia do Covid-19.
Hoje não há restrições em nenhum dos destinos Velinn.
Come… it's safe!
Veja abaixo como tratamos casos de Força Maior, Casos Fortuitos e de Incapacidade Pessoal:
Thinking of you, since March 2020, Velinn Rede de Hotéis e Pousadas will follow the following guidelines and procedures to preserve the health and well-being of all our guests and employees, thus ensuring all the safety you deserve during the different phases in destinations .
Know the requirements, decree and more details at your destination, Click here.
Em momentos desafiadores a transparência e a empatia são essenciais. Queremos compartilhar informações importantes sobre como lidamos com eventos imprevistos, porém, primeiro, devemos separar o que é cada caso:
Força Maior:
Refere-se a eventos imprevisíveis e inevitáveis, como desastres naturais, guerras ou Fato do Príncipe, sempre oficializado pelo Poder Público e que haja proibição da operação regular por parte do hotel.Caso Fortuito:
Diz respeito a eventos imprevisíveis e inevitáveis associados a causas naturais, como grandes tempestades ou deslizamentos que impeçam a chegada, mesmo que por vias alternativas, ou a permanência no destino, também oficializados pelo Poder Público, seja no destino ou na origem.Incapacidade Pessoal:
Refere-se à impossibilidade do hóspede chegar ou ficar no hotel devido a eventos relacionados à saúde, acidentes pessoais ou adventos fora de seu controle.
Situações de Força Maior e Caso Fortuito:
Nosso Compromisso com a sua segurança: Em caso de força maior ou caso fortuito, como eventos naturais extraordinários, pandemias ou outras circunstâncias imprevisíveis, queremos assegurar que nossa prioridade número um é a segurança e o bem-estar de nossos hóspedes e colaboradores.
Flexibilidade nas Reservas: Entendemos que circunstâncias fora do nosso controle podem afetar os planos de viagem. Em caso de impacto direto em suas reservas, ofereceremos flexibilidade para reprogramação ou, quando o hotel não puder cumprir com seu papel em datas futuras, auxiliaremos no processo de cancelamento.
Situações de Incapacidade Pessoal e eventos aleatórios:
Nosso Compromisso com você: Em caso de incapacidade pessoal como de doenças, acidentes e também por previsão do tempo, eventos cancelados ou qualquer caso onde não há controle do hotel e/ou do hóspede sobre o ocorrido, faremos de tudo para apoia-los enquanto estiver no hotel ou antes da chegada!
Flexibilidade nas Reservas: Temos disponíveis as tarifas reembolsáveis, com cancelamento grátis, exatamente para que tenha garantido um prazo maior em emergências. É importante que nos avise o ocorrido antes do vencimento deste prazo, porém, infelizmente, quando fora dos prazos, serão usadas as políticas válidas no seu voucher de reserva.
Pedimos paciência e compreensão pois todos somos afetados. Se trata de pessoas atendendo pessoas em ambos lados. Cancelamentos fora dos prazos estabelecidos geram grandes perdas também para o hotel e sua equipe… lembre-se que o tempo não volta e não há como recuperar o ocorrido em datas passadas ou de última hora. Tenha certeza que o hóspede é nosso bem maior e que faremos o que estiver em nosso alcance para satisfazê-lo, assim como os colaboradores e suas famílias!
Valorizamos a comunicação aberta e queremos garantir que você tenha as informações necessárias para lidar com quaisquer desafios que possam surgir. Agradecemos imensamente por escolher a Velinn, sua confiança é fundamental para nós.
The following protocols will be followed: *
General
– All hotel staff will use PPE? needed. They will sanitize common areas several times a day to ensure that your accommodation is even safer.
– It could be measure the temperature body on arrival. If the temperature is higher than 37.8ºC, you will be taken to the hospital or you will have to return to your hometown.
– You can bring and use masks in the social and leisure areas and access to breakfast.
– We will provide personal sanitization points in various areas of the hotels. Wash your hands and use alcohol gel ever!
– keep distance adequate interaction with other guests and staff.
Read about cleanliness of the accommodations and more details, here below:
Services and Reception
- A stowage, disinfection and change of linen of the accommodation will be done every 3 days. The guest can choose to receive or not the simple cleaning service during their stay. They will not be able to stay in the accommodation during cleaning.
– At check-in we ask that you have your documents in hand, including all children, to speed up the process.
- There will be priority for the risk group.
– All interactions at reception must respect the minimum distance in the queue and at the service desk.
– The service luggage transport is suspended, both on arrival and departure.
– Cleaning protocol will focus on sanitizing accommodations with certified products and every precaution will be taken for your safety.
Breakfast and Meals
– Breakfast will have a different time and be scheduled in advance at reception.
– There will be greater spacing between tables and specific protocols for handling breakfast food.
– Coffee will be served in the lounge and external areas, maintaining maximum occupancy protocols.
– During phases in which the restaurants are working exclusively via Delivery, the hotel will provide space, plates, cutlery and glasses for your greatest convenience.
*The hotels do not have their own restaurant.
Social Area and Activities
– Swimming pools, saunas, games room, barbecue areas and gym will operate with appointment and with maximum number of people. In some phases they may have more restricted schedules or not be available.
– Maintain distance and not generate agglomerations in any area of the hotel.
- O Velin Club, day use network will be restricted. Know more…
– Tours, beaches and waterfalls are working with their own protocols. See them here! In some phases they may be closed.
On the premises of the hotel
There will be signs on the premises of the hotel, but the most important thing is to follow the team's instructions!
To know all the sanitary protocols that will be adopted by the hotels and inns of the chain, Click here.
Heads up: When you book in a unit of Velinn Hotels and Inns, it will mean that you are in accordance with the rules described here and that you will strictly follow the team's instructions. Know more.
use our chat to ask questions and obtain more information.
* Protocols are subject to change to accommodate new government decrees.
BEAUTIFUL ISLAND
BEAUTIFUL ISLAND
Decree, newsletter and more news from Ilhabela!
Even with the changes of phases in the state, the Municipality of Ilhabela is flexible with some protocols in the municipality.
Ilhabela is in the Transition Phase of the São Paulo Plan.
The hotels in the Velinn chain will be open and prepared with the protocols for a safe trip.
What changes at this stage in Ilhabela for the tourist?
– hotels and inns, as well as its common areas, including swimming pools, can work with specific protocols.
- At beaches are free to use with protocols.
– tours and trails working with protocols.
– restaurants and beach kiosks will be open with protocols and delivery in hotels.
– Ferry operating normally in both directions, as well as the released roads.
– trade and services will remain open with protocols.
Note: Read more below the Municipal Decree for more information and details.
Due to the pandemic, there have been greater and lesser flexibilities by governments since March 2020, but it has lasted since then.
The phases delimit which protocols must be followed for greater safety for all. Ilhabela is following them, as is the Velinn network.
Therefore, no need to postpone your trip.
Want to change or cancel your trip? Find out more here…
Protocols in Ilhabela in the Orange and Yellow phases *
Since March 8, 2021, Ilhabela has been in the Red Phase of the São Paulo Plan.
What changes in the Red Phase in Ilhabela for tourists? Almost anything…
– Hotels and inns continue to work with all protocols.
– The beaches and several waterfalls are open for visitation.
– Private tours are allowed.
– Ferry operating normally in both directions.
– Restaurants and bars worked by Delivery and Drive-thru with delivery to hotels and pick-up at the counter on the beaches (only there is no waiter).
– Open essential services such as markets, pharmacies, bakeries, banks, buses, etc.
– Several non-essential services operate with specific protocols until 20:00 and some will be partially paused until further notice.
Decree in Ilhabela *
If the decree below does not appear, see it here.
Access these channels for more news about COVID-19 in Ilhabela:
– Ilhabela.sp.gov.br/boletimsaude
– facebook.com/PrefeituraIlhabela
– turismoilhabela.com
– facebook.com/developmentilhabela
– facebook.com/turismoilhabela
– qualviagem.com.br/ilhabela-promove-retomada-do-turismo-com-seguranca
Learn more about Ilhabela at Ilhabela.com.br
See our cancellation and booking policies this time of COVID-19, Click here.
If you need to change or cancel your reservation, go to velinn.com/pravc
* Last decree valid in the municipality for accommodation and tourism purposes.
Note: Protocols are subject to change at any time to adjust to new governmental decrees, whether municipal, state or federal.
Decree, newsletter and more news!
Ilhabela is in the Red Phase of the São Paulo Plan.
Even with the changes of phases in the state, the Municipality of Ilhabela changed the protocols in the municipality little, so the following is still valid:
We will be open and prepared with protocols for you to have a safe trip.
What changes in the Red Phase in Ilhabela for tourists?
Almost anything…
– Hotels and inns continue to work with protocols.
– The beaches and several waterfalls are open for visitation.
– Private tours are allowed.
– Ferry operating normally in both directions, as well as the released roads.
– Many restaurants, bars and kiosks continue working until midnight. They receive the public for Drive-thru and Delivery, including on beaches where there are just no waiters.
– Open essential services such as markets, pharmacies, bakeries, gas stations, banks, public transport, etc.
– Several non-essential shops and services open until 20:00.
– Activities that generate agglomerations are prohibited.
Due to the pandemic, there have been greater and lesser flexibilities by governments since March 2020, but it has lasted since then.
The phases delimit which protocols must be followed for greater safety for all. Ilhabela is following them, as is the Velinn network.
Therefore, no need to postpone your trip.
Want to change or cancel your trip? Find out more here…
Decree, newsletter and more news from Ilhabela!
Even with the changes of phases in the state, the Municipality of Ilhabela is more flexible with some protocols in the municipality.
Ilhabela is in the Transition Phase of the São Paulo Plan.
The hotels in the Velinn chain will be open and prepared with the protocols for a safe trip.
What changes at this stage in Ilhabela for the tourist?
– From 29/8 will not be required the PCR exam on weekends to access Ilhabela. From Sundays at 16:01 until Fridays at 23:59 you won't need the test either. Until the date described above, from 00:00 on Saturday to 16:00 on Sunday it will be mandatory to present proof of vaccination (2nd dose) or negative PCR test performed up to 48 hours before arrival on the ferry.
– Except on public holidays, if you board the ferry at Fridays until 23:59 you will not need a PCR test. From 00:00 on Saturday until 16:00 on Sunday, to access Ilhabela, it will be mandatory to present proof of vaccination (2nd dose) or negative PCR test performed up to 48 hours before arrival.
Children up to 11 years old do not need the exam.
– hotels and inns, as well as its common areas, including swimming pools, can work with specific protocols.
- At beaches are free to use with protocols.
– tours and trails working with protocols.
– restaurants and beach kiosks will be open, in addition to Drive Thru and Delivery in hotels, until 00:00 with protocols.
– Ferry operating normally in both directions, as well as the released roads.
– essential services open spaces such as markets, pharmacies, bakeries, gas stations, banks, buses, etc.
– Business and non-essential services open with protocols.
Note: Read more below the Municipal Decree for more information and details.
In the holidays proof of vaccination (2nd dose) or PCR exam may be required from 2:00 pm on the previous day.
We recommend that you do the nasal PCR test or drugstore antigen, cheaper and ready in 15 minutes, in your city 2 days before the trip or book in advance at the pharmacies in São Sebastião:
– Drogaria São Paulo - Appointment (12) 3892-4191
– Damn streak – Scheduling (12) 99640-3881
– Pharmacies in your region, click here
– cerpe.com.br/testes-covid-19
– delboniauriemo.com.br/pcr-covid
– lavoisier.com.br/pcr-covid
– agendecovid.grupofleury.com.br
Note: On weekdays and Sundays after 16:01 it will not be necessary to present the PCR test (except on holidays).
Laboratory tests will be accepted, but these can take up to 24 hours and are more expensive than pharmacy tests.
As there can be queues on the ferry, we recommend arriving before 23:00 on Fridays! Learn more, click here.
Due to the pandemic, there have been greater and lesser flexibilities by governments since March 2020, but it has lasted since then.
The phases delimit which protocols must be followed for greater safety for all. Ilhabela is following them, as is the Velinn network.
Therefore, no need to postpone your trip.
Want to change or cancel your trip? Find out more here…
Exclusive Promotions
Corpus Christi – 2024
Não perca a oportunidade de se hospedar no feriado de Corpus Christi na Rede Velinn. Conheça nosso pacote especial e aproveite tudo o que tem direito!
Honeymoon
Have you ever thought about spending your honeymoon in Ilhabela?
We wish you all the best and that you count on us to make these dates even more special moments.
Especial Fim de Semana
Enjoy a weekend of rest in Ilhabela with promotional value at Velinn.
Home Office na Velinn
Wi-Fi with high-speed Internet with coworking area. Home office and distance learning in Ilhabela, only with Velinn. Bring your child and your pet!
Weekdays Promotion
Weekdays Promotion. Anyone who stays at a Velinn during the week for 4 nights has even more advantages!
Re-opening dates
Most Velinn hotels followed the schedule of the Ilhabela City Hall and reopened on the 15th of July.
Find out about the exceptions below:
THE Velinn Hotel Santa Teresa, 31st of July
THE Velinn Pousada HPJAugust 14th
THE Velinn Camping Ilhabela, August 28th
The other units on the network have been open since 07/15/2020
** These dates are expected and may be changed by government order. New closures may be enacted without prior notice, at which time we will notify you and provide you with rescheduling and/or cancellation options.
Exclusive Offers
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In the historic center of the island
We are in the Historic and Gastronomic Center of the Island, making it easier for our guests to move around the village on foot, without the need for a car. Ice cream shops, restaurants and mini-malls right next door.
Excellent Cost x Benefit
Are you looking for a small and quiet, but stylish and cozy inn to spend your relaxing days on the island? Come and discover Velinn Pousada Recanto da Villa. Rustic style decor with the comfort you need.
Velin Club
Staying at one of the Velinn hotels, you can use everyone's leisure facilities! That's right, choose one to stay but enjoy the day use from all the others, like a big club… the Velin Club!
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